Customer & Business Support Assistant

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Customer & Business Support Assistant

to join our Customer Operations team based at the Canal Office, Seaport Marina, Inverness. You will work within a small office team that have varying responsibilities with no two days the same.    

The role is offered on an 18-month secondment basis, and with a starting salary of £26,110 (Band B).  Working hours are 37 hours per week, Monday – Friday.  

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Provide effective frontline Customer Service, dealing with enquiries in person, by phone, email and social media
Efficient, accurate and timely delivery of administrative support, cash handling, dealing with customer accounts
Liaise with other teams across the business
Assist with informing content and maintenance/development of customer information on our website, social media, customer notices and guides
Delivery of marina services such as visitor berths allocation, marine diesel sales and shore power

Qualifications and knowledge required:

Educated to HNC or equivalent level in Business Administration or hold comparable experience in a similar role

Skills and experience required:

Excellent communication skills, approachable, friendly with the ability to deliver relevant information
Show initiative when problem solving and an understanding of time management  
Excellent IT and Administrative skills
Experience of frontline Customer Service

Qualities & abilities required:

A friendly, outgoing approach to team work