EVENTS & GROUPS EXECUTIVE

  • Job Reference: 00000391-1
  • Date Posted: 29 July 2019
  • Recruiter: Apex Hotels
  • Website: http://www.apexhotels.co.uk/
  • Location: Edinburgh
  • Salary: £21,281
  • Sector: Hotels Jobs, Head Office Support Jobs
  • Job Type: Permanent

Job Description

REQUIREMENTS

  • Previous Event and/or Group rooms related experience is highly desirable
  • Can demonstrate good organisational skills and attention to detail
  • Excellent interpersonal and communication skills

THE ROLE

To effectively promote all the hotel’s facilities to the Conference, Event and Group rooms market to achieve the maximum sales revenue and client satisfaction for each event.

  • Ensure that each enquiry and booking is handled efficiently from enquiry stage through to arrival, departure, billing and follow up.
  • To maintain an accurate status of all enquiries and bookings and to ensure that the highest standard of administration is carried out for every group enquiry and booking. 
  • Enter all details into Opera, reporting on all activity conducted with each enquiry and booking
  • To be responsible for issuing contracts and paperwork, in line with Apex procedures

THE PERSON

Communication skills are essential for this role as you will be required to work closely with the Hotel operational teams as well as discussing each event with the client. To ensure the success of every event you will have a passion for delivering excellent customer service and be extremely organised. Absolute attention to detail, the ability to multi task and flexibility are required in response to changing client requests and the fast paced nature of the role.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

THE COMPANY

Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.

BENEFITS

  • Use of gym & pool facilities
  • Free meals when on duty
  • 50% discount in our restaurants
  • Discounted room rates for staff and friends and family
  • Employee of the month/year reward scheme
  • Guest experience overnight stay
  • Annual anniversary dinner for two
  • Contributions to a Pension scheme
  • Employee assistance programme
  • Critical illness cover
  • Cycle to Work scheme
  • Spa discount

If you wish to be considered for this superb opportunity click ‘apply’. We look forward to hearing from you!