JOIN IN
At RBH, we recognize our people as our greatest asset. We prioritise diversity, health & wellbeing, sustainability, and individuality, setting us apart from competitors and earning us a spot in the Top 30 Best Places to Work in Hospitality. We're passionate about the industry and continuously seek talented individuals to join our journey.
THE OPPORTUNITY
Are you ready to drive operational excellence at one of London's most vibrant and environmentally conscious hotels? We are looking for a dedicated Operations Manager to join The Corner London City, where we combine a unique and quirky guest experience with a strong commitment to sustainability.
Reporting directly to the General Manager, this role offers the chance to shape our hotel's future. You'll be instrumental in developing and empowering a top-notch team, creating a culture of collaboration, and leading strategic initiatives to enhance our market position and guest satisfaction.
KEY RESPONSIBILITIES
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Operational Leadership: Lead the Duty Management team and set standards for operational excellence across all hotel departments. Ensure efficient coordination and seamless guest services while mentoring department heads.
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Guest Experience: Elevate our commitment to exceptional guest experiences. Manage guest feedback effectively to ensure satisfaction and encourage innovative approaches to exceed guest expectations.
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Financial Management: Oversee budgeting and financial management, implement cost controls, and drive profitability through strategic planning and market trend analysis.
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Staff Development: Champion continuous learning and development. Recruit, train, and mentor staff, conducting performance evaluations and encouraging a culture of high performance.
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Sales and Marketing: Collaborate with the sales and marketing team to boost revenue through innovative promotions and strategic marketing initiatives.
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Compliance and Safety: Ensure all operations comply with legal and regulatory requirements and uphold strict health and safety standards.
KEY COMPETENCIES
- Proven management experience in the hospitality industry, with a strong focus on operations, team engagement, and development.
- Excellent leadership, communication, and interpersonal skills to inspire and guide a diverse team.
- Solid understanding of hotel operations, financial acumen, and guest services.
- Desirable experience with systems such as Guestline PMS, Fourth Payroll, and Smile Training platforms.
We hire based on personality and potential. If you are a focused leader with a knack for operational excellence and a passion for sustainability, we would love to hear from you.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com .
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