• Job Reference: 00000594-1
  • Date Posted: 4 March 2020
  • Recruiter: The Dunstane Houses
  • Location: Edinburgh
  • Salary: On Application
  • Sector: Hotels Jobs
  • Job Type: Permanent

Job Description

The Dunstane Houses is currently looking for a Reservations Assistant to join our small team.

The Dunstane Houses is a newly awarded 5 star and utterly unique boutique hotel for Edinburgh. Our guests remember us for the friendly and personal service of our guest experience and service - it is their lasting memory of their stay with us and of great importance to our service and standards.

To help us on this journey going forward we are looking for a team member with a passion for great customer service, authentic Scottish hospitality and a can-do attitude. Hotel experience is desirable but not essential - training will be given in all areas.

We have a full time position available in our Reservations team - with shifts as per rota – covering a mixture of weekday and weekend shifts, dealing with all questions and queries, reservations, admin tasks and checking in and out when required.

What the Dunstane Houses will offer you:

  • Personal training and development specific to your job role
  • Visits to suppliers for familiarisation and training where possible
  • Meals from our kitchen during your shift
  • An open and approachable management eager to hear all your ideas for our continued improvement.
  • Frequent appraisals and review


What we expect from you:

  • Ensuring guest satisfaction at all times
  • Checking guests in and out and dealing with comments/queries and complaints as necessary
  • Never say no attitude to guest requests!
  • Assisting Operations in all areas during your shift when required
  • Dealing with phone and email enquiries
  • Daily reservations admin tasks
  • Comply with all Health and Safety procedures and policies
  • Following all procedures
  • Admin duties as required by Reservations Manager
  • Front and Back of House cleanliness and organisation at all times